Nature Of Complaints

Exchange Provides Assistance to the Investor/Clients in Case of the Following

Complaints pertaining to the transactions under the ambit of the Exchange functioning
Complaints relating to trades that are executed on the Exchange platform
Complaints in cases where amicable settlement could not be reached between the trading member and the complainant for settlement of claims.
Complaints in cases where the member has surrendered his membership and the complainant has approached the Exchange before expiry of the time mentioned in the public notice

Complaints Against Trading Members On Account of the Following

Non- receipt of documents viz member client agreement, contract notes, settlement of accounts, order trade log etc.
Non- refund of margin money
Trades executed without adequate margins
Delay / non – receipt of funds
Squaring up of positions without consent
Unauthorized transaction in the account
Unauthorized transfer of funds from commodities account to other accounts

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